User Experience and Business Know-How Result in Critical Launch Success

The Client

The client is a multinational telecommunications conglomerate that offers a suite of fully integrated solutions, including wireless, TV, internet, unified communications, and much more to businesses and consumers across the globe.

The Challenge

The company needed a sophisticated solution for providing mobile customers with no-cost streaming for live content. The solution required a number of things, including:

  • The development of infrastructure, services, and mobile applications to deliver streaming of live and stored content — at no cost to customers and much lower cost to the business — something that would require bridging the forces of CARE and Operations
  • Support of all major device offerings in the marketplace
  • Coordination and work with four major development organizations, many of which have never worked together before
  • Successfully navigating a newly acquired entity, with drastically different processes (this was vital to the project’s success)

Finally, they needed to launch in an aggressive nine-month timeline, to coincide with the start of the NFL season.

The Solution

Strong-Bridge Envision provided essential program management support to coalesce the various development and testing streams into a coherent management plan. From there, we drove the setup and qualification of the Lab and Test environments in which the solution would be certified.

We facilitated and resolved key issues related to architectural pinch points, testing roadblocks, and operational support challenges. This solution also demanded constant work on the critical path in order to hold to the delivery date, while maintaining rigorous quality and reliability standards.

The Impact

Despite enormous pressure, and the potential for setbacks, the client was able to launch on time and on budget. The Operations and CARE teams worked great in support of the solution.

Even better, the solution performed well. The program was deemed a significant win and success for the client. It was also a positive indication of the value of the merged entertainment division.